Business Process Management
Our approach is both rigorous and flexible,
used to solve both critical and chronic problems
that are impacting performance or to anticipate
performance issues associated with new technology,
new strategies, or changes in the marketplace. The
approach is rooted in solid project planning and
management principles to ensure that work is
completed in a timely manner and that business
performance benefits can be measured and obtained.
At the same time, the approach uses an
appropriate mix of proven analytical tools and
techniques adapted to the specific performance
improvement objectives and situation of the
organization to help lead it through the rigors
of:
- Performance improvement planning
- Identifying and defining high-impact process
projects
- Process analysis and design
- Managing process implementation and changes
- Managing the organization's integrated set
of processes as a system
Align with Organization
Strategy Working with both the
executive sponsors and the management team, a
typical Pacific Intermedia consulting
process management engagement will:
- Ensure that process projects are aligned to
the organization's strategy and critical
business issues
- Assess performance across all aspects of the
system: organizational, process, people, and
technology
- Define and develop a process improvement
project plan
- Identify all of the roles and functions
across an organization that should be involved
in a project
Identify Opportunities for
Improvement Through systematic
interviews of all relevant functions and roles
that influence process performance, capture
information about the process flow as well as
identify and analyse all disconnects and
opportunities for improvement.
Enable Group Discovery
Through facilitated group meetings, enable
group discovery and validation of disconnects and
opportunities for improvement.
- Develop maps and models that communicate
functional relationships, process relationships,
and cross-functional process flows, both
"current state" and "future state."
- Develop appropriate metrics and measurement
systems for the process(es) improved.
- Develop new process implementation plans and
engage work teams to address organizational
policy and structure changes, workflow changes,
technology integration, and changes to roles and
responsibilities.
- Integrate all process improvement work into
existing quality and performance management
systems.
|