Business Process Management

Our approach is both rigorous and flexible, used to solve both critical and chronic problems that are impacting performance or to anticipate performance issues associated with new technology, new strategies, or changes in the marketplace. The approach is rooted in solid project planning and management principles to ensure that work is completed in a timely manner and that business performance benefits can be measured and obtained.

At the same time, the approach uses an appropriate mix of proven analytical tools and techniques adapted to the specific performance improvement objectives and situation of the organization to help lead it through the rigors of:

  • Performance improvement planning
  • Identifying and defining high-impact process projects
  • Process analysis and design
  • Managing process implementation and changes
  • Managing the organization's integrated set of processes as a system

Align with Organization Strategy
Working with both the executive sponsors and the management team, a typical Pacific Intermedia consulting process management engagement will:

  • Ensure that process projects are aligned to the organization's strategy and critical business issues
  • Assess performance across all aspects of the system: organizational, process, people, and technology
  • Define and develop a process improvement project plan
  • Identify all of the roles and functions across an organization that should be involved in a project

Identify Opportunities for Improvement
Through systematic interviews of all relevant functions and roles that influence process performance, capture information about the process flow as well as identify and analyse all disconnects and opportunities for improvement.

Enable Group Discovery
Through facilitated group meetings, enable group discovery and validation of disconnects and opportunities for improvement.

  • Develop maps and models that communicate functional relationships, process relationships, and cross-functional process flows, both "current state" and "future state."
  • Develop appropriate metrics and measurement systems for the process(es) improved.
  • Develop new process implementation plans and engage work teams to address organizational policy and structure changes, workflow changes, technology integration, and changes to roles and responsibilities.
  • Integrate all process improvement work into existing quality and performance management systems.